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Terms and conditions


Terms and conditions

The website www.mercimerci.com.au is owned and operated by Merci Merci - ABN 55 289 700 801. The term ‘Merci Merci’, as well as the terms ‘us’, ‘we’, or ‘our’ used throughout the terms and conditions pages, are referring to the website's owner. The term ‘you’ is referring to the website's users.

The following sections explain the terms of use and conditions for viewing and using the website.

Terms of use

The user of this website agrees to comply with and to be bound by the listed ‘Terms and Conditions’ and our ‘Privacy policy’ simply by using the website. Merci Merci may modify, from time to time, these terms and conditions. Your continued use of this website shall signify your agreement to be bound by any changes.

Neither we, nor any third parties, provide any guarantee nor warranty as to the accuracy, reliability, completeness or currency of the information on this website. We assume no liability for any inaccuracy or error contained on the website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

All the content displayed on mercimerci.com.au, including text, graphics, logos, designs, photographs, and images, is the property of Merci Merci and is protected by Australian and International copyright laws. You may not copy or use any information obtained from mercimerci.com.au without our express prior written consent. You may not use any metatags or any other hidden text using Merci Merci's name without our express prior written consent.

Mercimerci.com.au may include links to other websites. These links are provided for your convenience. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to www.mercimerci.com.au from another website or document without MERCI MERCI’s prior written consent.

Products & Orders

Our personalised jewellery is hand engraved by the team of Merci Merci. We do not use any stamp to form the letters, so the letters are not always perfectly formed. Every product is unique and entirely hand crafted. This is part of the charm of our personalised jewellery.

All our personalised jewellery is made with sterling silver and gold plating.

All prices are in Australian dollars (AUD) and GST is included in the retail price. We reserve the right to change prices without notice.

Confirmation of the order will be sent to your e-mail address. Should you wish to make any changes or cancel your order after payment has been accepted, please contact contact@mercimerci.com.au as soon as possible. If your order has already been prepared, you will not be allowed to change or cancel it.

Merci Merci reserves the right to cancel any order. In such case, Merci Merci will notify you as soon as reasonably practicable and refund to you any payment in full.

Returns & Refunds Policy

Due to their customised nature, all our personalised items are non-returnable and non-refundable, so please ensure that the spelling and all your requirements are checked before an order is completed.

For any other item (non personalised items), and in case you made an error when ordering online, Merci Merci will exchange your item for the item you intended to purchase. The item must be returned within 7 days of receipt and must be in its original saleable condition. You are responsible for the shipping and additional postage charges.

If we have made a spelling mistake (for the personalised products) or if there is a defect in the merchandise (all products), contact us at contact@mercimerci.com.au to discuss and organise either a replacement, a refund or repair.


We will make your order according to your specifications and we will use our best endeavours to dispatch it within 2 business days.

Standard shipping: FREE. We deliver all our orders at no extra cost through Australia Post 'Regular service', in 2 or more business days (standard parcel/letter shipping).

Express shipping: AUD $7. Express Post Service guarantees next business day delivery within the Express Post network which covers over 80% of Australian business addresses, private addresses and Post Office boxes. Please select 'Express Post' when checking out.

Orders will be sent from Melbourne, Victoria.

Merci Merci updates stock availability continually. However, from time to time, stock may not be available. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. We will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.

Privacy Policy

We are committed to protecting and respecting your privacy. This policy (‘Privacy Policy’) sets out how we use and protect any personal information that you give us when you use this Website.

You may create an account on www.mercimerci.com.au by registering your name, providing certain information about yourself, and creating a password. You agree that you will provide complete, current and accurate information about yourself as requested, and that you will keep that information up to date. You are responsible for safeguarding the confidentiality of your username and password that you use to access your member account on the website and you are solely and fully responsible for any activities or actions taken under your account, whether or not you have authorized such activities or actions.

Information the website collects: account registration information (including your name, telephone number, and postal address), email address (when signing up for our email newsletter), billing and delivery address, transactions on the website, and record of your correspondence with us. Credit/payment cards information is not stored at Merci Merci.

What the website does with the information it collects? We use this information for our internal record keeping, to process and manage your orders with us and to provide you with a better service. Otherwise, when you provide us with personal information, we will ask you whether you would like us to send you periodical newsletters by e-mail about new products, promotions, special offers and other information, which we think you may find interesting. If you decide at any time that you no longer wish to receive marketing emails from us, please click on the unsubscribe link in the email.

Merci Merci will not sell or pass your information to a third party unless we have your permission or are required by law. However, your information may need to be shared with others to complete your order (Australia Post). When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this statement.

Data security and storage: the data that we collect from you is stored on secure web servers.  When you subscribe to our email list, your email address will be stored on our email list partner’s secure server. By submitting your personal details, you agree to this transfer, storing or processing.

Linking: we may link to other websites which are not within our control. We are not responsible for these websites in any way. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies: we use cookies for certain areas of our website to track which parts of our website are being visited by you (Google Analytics). You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. However, please note that this may prevent you from taking full advantage of the website and you may not be able to access all parts of this website, including the purchase section.

Control of personal information: please contact Merci Merci if you would like to seek access to or correct the personal information we hold about you.

We may update our Privacy Policy from time to time as our services change and expand. If we make any changes to our privacy policies we will notify our customers by updating this section of our website.

Payment and Security

Credit card transactions are fulfilled by a banking institution authorised under the laws applicable to this website. When collecting credit card information for online purchases, Merci Merci offers secured server transactions that encrypt your information in transit to prevent others from accessing it. We do not keep credit card details. Your credit card details are encrypted and then removed from our system once your order has been dispatched.

When creating an account on www.mercimerci.com.au, you will be required to nominate a username and password. You must keep this username and password safe and must not disclose this information to any third party. If you become aware of unauthorised use of your account, please notify us immediately.

Governing Law

The law applicable to this website is the law of the State of Victoria, Australia.

Limitations on liability

Other than as specified expressly in these terms and conditions we will not be liable for any loss or damage (including indirect or consequential loss or damage) however caused which may be suffered or incurred or which may arise directly or indirectly in respect of the use by you of Merci Merci service or the website except to the extent that such liability cannot be excluded by law.

Contact Information

If you have any questions or concerns please contact us at contact@mercimerci.com.au and we will respond to your queries promptly.

By ordering our products or using our services, you agree that you have read and understood all the terms and conditions contained on this website.

Last update May 2014

Crafted by NewQuest